Customer Service Adviser

Consultants are staffed across industries early on, then specialise after a few years. Founded in 1992, we now have 900 employees.

Overview

Gimbal has an opening for a Customer Service Adviser. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. Good written English matters here, since most updates are written.

Essential duties and responsibilities

• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

What you need

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call centre work
• Chat support experience

Pay and benefits

• Annual rate review
• Company laptop
• Monthly payments via wire transfer or Wise
• Monthly internet allowance

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gimbal Ltd.