Customer Service Adviser

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Laptops are MacBook Pros, and you pick your own editor.

Role overview:

Looking for a Customer Service Adviser who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with UK business hours. You will write a lot of updates, so clear written English is important.

Your responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred:

• Chat support experience.
• Experience handling escalations.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation: BDT 48,000 - BDT 55,000 pcm

What you get:

• Long-term engagement.
• Annual rate review.
• Flexible hours.

Shortlisted candidates will hear from us within two weeks.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galbraith Labs.