Customer Service Adviser

About us:

Cable splicing, OTDR testing and directional boring are all done by in-house crews. Gablestead provides fiber internet, voice and TV service to homes and businesses in rural New York. Our longest-tenured lineman has been here 31 years.

Looking for a Customer Service Adviser who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in New York City, the US. We are a distributed team spread across a few time zones. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 4 hours of overlap with US Eastern time.

Your responsibilities:

• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.

About you:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Part-time, 20 to 25 hours per week including Saturdays

What you get:

• Monthly internet allowance.
• Company laptop.
• Paid time off.

Candidates must be eligible to work in India.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gablestead.