Customer Service Adviser

About the job

Most jobs are within 30 minutes of the shop. We're looking for a Customer Service Adviser to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Brussels, but nobody is required to come in.

The job includes: meet targets for handle time, quality score and customer satisfaction; notice repeat problems and report them to your team lead; transfer calls to the right department with a warm handoff.

Qualifications

3-5 years of customer service, retail, hospitality or call centre experience.
Comfortable using multiple screens and systems at the same time.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

We offer 8% holiday allowance, bike plan and pension scheme.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gérard Sanitair & Verwarming BV.