Customer Service Adviser

About the job

Families drive in from across Gothenburg and several neighboring towns. The role is new and comes from growth in our client base. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET.

Follow scripts and required disclosures on recorded lines.
Transfer calls to the right department with a warm handoff.
Notice repeat problems and report them to your team lead.

What we're looking for

3-5 years of customer service, retail, hospitality or call centre experience.
Typing speed of at least 35 WPM.
Reliable attendance. Schedule adherence is tracked.
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Four 10-hour shifts, rotating weekend day.

₹12,00,000 - ₹13,50,000 per year

We offer public holidays observed per your country, health insurance through our employer-of-record partner, 20 days paid time off and annual salary review.

Let us know your current notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fransson Skola AB.