Customer Service Adviser

Advisors, operations, compliance and technology teams total roughly 800 people.

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 6 countries. Headquarters is in Greensboro. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Please make sure you have dependable internet and backup power.

What you'll do

• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• High school diploma or GED.

Desirable

• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

Compensation: ₹9,50,000 - ₹12,00,000 per annum

• Public holidays observed per your country.
• Company laptop.
• Monthly internet allowance.
• Annual learning budget.
• Health insurance through our employer-of-record partner.
• Home office setup budget.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fox Valley Planning Group.