Customer Service Adviser

Customers include contractors, manufacturers, institutions and government agencies. Headquarters and the largest distribution centre are in Dubai.

Role overview

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Working hours follow Gulf time, Monday to Friday.

Responsibilities

• Update customer records accurately
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff

What you need

• 3-5 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Preferred qualifications

• Experience handling escalations
• Prior billing or insurance call centre work
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary: LKR 165,000 to LKR 200,000 per month

Pay and benefits

• Flexible hours
• Co-working space stipend
• Wellness allowance
• 20 days paid time off

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flume Supply LLC.