Customer Service Adviser

About Flume Supply:

Customers include contractors, manufacturers, institutions and government agencies. Headquarters and the largest distribution centre are in Dubai.

Role overview:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 14 countries. Headquarters is in Dubai. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will work Dubai business hours, Monday to Friday.

Essential duties and responsibilities:

• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Nice to have:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

Salary range: ₹11,00,000 - ₹13,50,000 per annum

• Annual learning budget.
• Paid sick days.
• Performance bonus.
• Two weeks of paid leave at year end.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flume Supply LLC.