Customer Service Adviser

Customers include contractors, manufacturers, institutions and government agencies. Headquarters and the largest distribution centre are in Dubai.

The role

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Dubai and have been hiring remotely since 2020. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours follow Gulf time, Monday to Friday. Strong written English is important, since much of our work is async.

In this role you will

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.

Required qualifications

• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Nice to have

• Bilingual English and Spanish (pay differential)
• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

• 24 days paid time off.
• Wellness allowance.
• Paid parental leave.
• Performance bonus.
• Annual team retreat.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flume Supply LLC.