Customer Service Adviser

About the job

We are a member-owned credit union serving teachers, public employees and their families. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. Day-to-day communication is in Slack and Google Meet.

Notice repeat problems and report them to your team lead.
Call customers back on open issues within the promised timeframe.
Answer inbound calls, live chats and emails from a queue.
Update customer records accurately.

What we're looking for:

3-5 years of customer service, retail, hospitality or call centre experience.
Must pass a background check.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

₹9,50,000 - ₹12,00,000 per year

We offer annual salary review, 24 days paid time off, company laptop and health insurance through our employer-of-record partner.

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Riverside Bank LLC.