Customer Service Adviser

About FEA Systems:

FEA Systems is a 8-person software shop in Sacramento. The founders still answer support tickets. We are a small, self-funded team building a booking app for independent salons and tattoo studios.

What this job is:

Our team is growing and we are hiring a Customer Service Adviser. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our headquarters is in Sacramento, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Our standups are at 9:00 AM Pacific.

Day to day:

• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

Requirements:

• 2+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM
• High school diploma or GED

Preferred:

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

Pay and benefits:

• Flexible hours
• Monthly payments via wire transfer or Wise
• Annual rate review
• Long-term engagement

Candidates must be eligible to work in Bangladesh.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FEA Systems.