Customer Service Adviser

The position:

We're looking for a Customer Service Adviser to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Romania. We have no office requirement. Communication happens mostly in Slack and short video calls.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines

Requirements:

• 2+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits:

Rate: RON 5,000-RON 6,000 per month

• Private medical care
• Annual bonus
• Overtime paid
• Remote work allowance
• Life insurance

About us:

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews.

We may close this posting early once we have enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ene Consultanță.