Customer Service Adviser

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts.

The role

Emerald Coast Computer Services is hiring a Customer Service Adviser to work remotely from India. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Washington, the US. The team is spread across multiple countries. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Essential duties and responsibilities

• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes

What you need

• 2-4 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift

Nice to have

• Experience handling escalations
• Bilingual English and Spanish (pay differential)
• Chat support experience
• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay: ₹7-9 LPA

What we offer

• 20 days paid time off
• Wellness allowance
• Flexible hours
• Home office setup budget
• Public holidays observed per your country
• Annual salary review

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Emerald Coast Computer Services Inc..