Customer Service Adviser

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Product, engineering and support teams work out of offices in Karachi, Sindh and two nearshore delivery centres. Founded in 2014, we now have 210 employees.

Position summary:

We're looking for a Customer Service Adviser to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in Pakistan. Reliable internet and a power backup are a must.

In this role you will:

• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

What we offer:

• Medical insurance
• Provident fund
• Paid leave
• Life insurance
• Overtime pay
• Two bonuses a year

Candidates must be eligible to work in Pakistan.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DPB Data.