Customer Service Adviser

About the job

Company overview:

Most of our gift and home lines come from makers in Tamil Nadu.

Job summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across India.

Job duties:

Notice repeat problems and report them to your team lead.
Update customer records accurately.
Answer inbound calls, live chats and emails from a queue.
Escalate complaints that need a supervisor or another department.

Who you are:

2-4 years of customer service, retail, hospitality or call centre experience.
Comfortable using multiple screens and systems at the same time.
Clear speaking voice and good listening skills.
Typing speed of at least 35 WPM.

What you get:

Salary: ₹3,50,000 - ₹4,00,000 pa

Health insurance for you and your family.
Provident fund.
Paid leave.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Deshpande & Sons Sports Pvt Ltd.