Customer Service Adviser

A bit about us:

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Storm duty is mandatory, and overtime during outages is common.

The position:

Cypressgate is looking for a Customer Service Adviser to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift.

Main duties:

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud

Requirements:

• 3-5 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

• Health insurance (mutuelle) covered at 60%
• Profit-sharing
• Works council (CSE) benefits
• Meal vouchers
• Overtime paid
• RTT days
• 50% of public transport pass reimbursed

Candidates must be eligible to work in France.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypressgate SARL.