Customer Service Adviser

Since 2011, the platform has grown to more than 5,000 corporate customers. Accessibility testing against WCAG 2.1 AA is part of every release. Fridays are meeting-free.

Job summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Corvane Academy is hiring for its Returns team in Berlin. Full-time and part-time shifts available. Remote, open to candidates across Germany. Clear written English is a must, as the team works across time zones.

Key responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Pay: €23,000 - €30,000 annually

Compensation and benefits:

• Company pension scheme.
• Holiday pay.
• Childcare allowance.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Academy.