Customer Service Adviser

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in Spain.

The position:

Correduría Cordillera is hiring for its Returns team in Murcia. Full-time and part-time shifts available. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Remote within Spain. The team meets in Murcia once a quarter, travel covered. Equipment is provided, including a laptop.

Essential duties and responsibilities:

• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.

Qualifications:

• High school diploma or GED.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

Compensation: €12,500-€15,500 annually

• Private health insurance.
• Overtime paid.
• Paid training.
• Training budget.
• Remote work allowance.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Correduría Cordillera S.L..