Customer Service Adviser

The role

Correduría Cordillera is looking for a Customer Service Adviser to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Murcia, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

In this role you will

Update customer records accurately. Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department. Meet targets for handle time, quality score and customer satisfaction. Call customers back on open issues within the promised timeframe. Explain bills and payment options and take payments over the phone.

Requirements

3+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Basic computer skills (Windows, Outlook, web browsers). Must pass a background check. Comfortable using multiple screens and systems at the same time. High school diploma or GED.

Also helpful

Prior billing or insurance call centre work.

Compensation and benefits

Private health insurance. Life insurance. Flexible remuneration plan. Meal vouchers. Overtime paid.

Company overview

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in Spain.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Correduría Cordillera S.L..