Customer Service Adviser

The company

Coralhook operates more than 200 supermarkets across Virginia. E-commerce orders are picked in store and at a dedicated fulfillment centre.

About the role

Coralhook is hiring for its Returns team in Auckland. Full-time and part-time shifts available. The work is on site and cannot be done remotely.

What you'll be doing

• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.

You'll need

• Clear speaking voice and good listening skills.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

• Health insurance.
• KiwiSaver contributions.
• Five weeks annual leave after the first year.
• Paid training.
• Life insurance.

You must have the right to work in New Zealand.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coralhook Corp..