Customer Service Adviser

About the job

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Conseil Méditerranée is hiring for its Returns team in Paris. Full-time and part-time shifts available. Fully remote. You can work from anywhere in France.

Transfer calls to the right department with a warm handoff
Answer inbound calls, live chats and emails from a queue
Follow scripts and required disclosures on recorded lines

You'll need

For remote roles: quiet workspace and wired internet at 25 Mbps or faster
Basic computer skills (Windows, Outlook, web browsers)
Reliable attendance. Schedule adherence is tracked
Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

€15,000 - €17,500 annually

We offer health insurance (mutuelle) covered at 60%, meal vouchers and rTT days.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Méditerranée EURL.