Customer Service Adviser

Who we are

Conseil Fontaine places light industrial, warehouse and production workers with manufacturers and distribution centres. Still family owned, 29 years on. Phones ring nonstop on Monday mornings.

This role opened up after a team member moved internally. The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Working hours overlap with Central European Time.

Essential duties and responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe

Requirements

• 3-5 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

• Two weeks of paid leave at year end
• Paid parental leave
• Health insurance through our employer-of-record partner
• Wellness allowance

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Conseil Fontaine SAS.