Customer Service Adviser

Company overview

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it.

Cliffcast Apps has an opening for a Customer Service Adviser. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hybrid: two days in the office in New Delhi, the rest from home.

In this role you will

• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

What you'll need

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• High school diploma or GED
• Clear speaking voice and good listening skills

Preferred

• Experience handling escalations
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Hybrid working
• Accommodation provided

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cliffcast Apps.