Customer Service Adviser

We put over 80,000 people to work each week in industrial, office, IT and healthcare roles. Regional vice presidents oversee clusters of branches in Brussels-Capital Region and neighboring markets. Recruiters are measured on fills, starts and retention past 90 days.

Position summary

Looking for a Customer Service Adviser who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within Belgium. The team meets in Brussels once a quarter, travel covered. You get a company laptop and a headset before you start.

In this role you will

• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.

What you need

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.

Preferred

• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.
• Prior billing or insurance call centre work.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

• Pension scheme.
• 25 annual leave days.
• Bike plan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claygrid NV.