Customer Service Adviser

About the job

The company underwrites workers' compensation for small and mid-sized employers. Caskkit Insurance Services is hiring a Customer Service Adviser for our Perth location. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a fully remote position open to candidates anywhere in Australia.

The job includes: complete required training and quality coaching sessions; document every interaction in Zendesk or Salesforce Service Cloud; look up orders, accounts and shipping status in the CRM and order system; escalate complaints that need a supervisor or another department; call customers back on open issues within the promised timeframe.

About you

2+ years of customer service, retail, hospitality or call centre experience
Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day.

Compensation: $32.50 to $36.50 per hour

We offer superannuation on top of salary, paid parental leave and flexible hours.

Shortlisting will begin immediately.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskkit Insurance Services.