- Salary
- Salary not disclosed
- Experience
- Fresher friendly
- Job type
- Full-time
- Location
- Work from home
CanyonvaultVerified companyWork from home5 Nov 2026
This job includes an online test
You'll take it right after applying — about 15 minutes.
About the company
Headquartered in San Francisco, the firm is employee-owned. We started in 1902 and have grown to about 1,700 people.
Our team is growing and we are hiring a Customer Service Adviser. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in San Francisco, the US. We are a distributed team spread across a few time zones. You will be employed through our employer-of-record partner in Sri Lanka, with a local contract and salary paid in Sri Lankan rupees. Our standups are at 9:00 AM Pacific.
Key responsibilities
Answer inbound calls, live chats and emails from a queue. Transfer calls to the right department with a warm handoff. Complete required training and quality coaching sessions. Call customers back on open issues within the promised timeframe.
You'll need
2+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM.
Compensation and benefits
Compensation: LKR 195,000 - LKR 230,000 a month
Performance bonus. Health insurance through our employer-of-record partner. Two weeks of paid leave at year end. Annual team retreat. Flexible hours. Wellness allowance. Paid parental leave.
Due to the number of applications, only shortlisted candidates will be contacted.
Start: Flexible.
Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonvault.
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