Customer Service Adviser

A bit about us

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. We started in 1996 and have grown to about 109,600 people.

Position summary

This is a new role. The team has doubled in size over the past year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 20 countries. Headquarters is in Madrid. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time.

Day to day

• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud

Requirements

• 2-4 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

What we offer

• Company laptop
• Flexible hours
• Annual rate review

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalcross.