Customer Service Adviser

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Position summary:

Brassline is looking for a Customer Service Adviser to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the UK. The team meets in London once a quarter, travel covered. A quiet workspace and good internet are required.

Day to day:

• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Nice to have:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary range: £15.00 to £17.50 p/h

What we offer:

• Private medical insurance.
• Company pension.
• 25 days holiday plus bank holidays.

This role is subject to a basic DBS check.

Please send your CV. A cover letter is welcome but not required.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brassline Ltd.