Customer Service Adviser

The role:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. On site, Leipzig.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Update customer records accurately

You'll need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Typing speed of at least 35 WPM

Why work with us:

€35,000 - €41,000 annually

• Company pension scheme
• Holiday pay
• Childcare allowance
• Flexible working hours
• Paid overtime or time off in lieu

About Bloomington Bank:

Bloomington Bank is a regional bank with over 200 branches and 108,800 employees across Illinois. Our commercial banking group lends to manufacturers, health systems and real estate developers.

We are reviewing applications as they arrive, so apply early.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bloomington Bank Inc..