Customer Service Adviser

Who we are

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 1993, we now have 90 employees.

What this job is

We are adding headcount to this team, so this is a new seat. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in France.

In your first few months you will

• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.

Requirements

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• High school diploma or GED.

Preferred

• Experience handling escalations.
• Prior billing or insurance call centre work.

What you get

Compensation: €16,500 to €20,000 annually

• Health insurance (mutuelle) covered at 60%.
• Profit-sharing.
• RTT days.
• Meal vouchers.
• Remote work allowance.
• Overtime paid.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blanchard Cloud.