Customer Service Adviser

Bharat Bank & Trust is a community bank offering checking, savings, mortgages and small business loans. Chartered in 1962, Bharat Bank & Trust has stayed independent through several rounds of mergers in the area.

Job summary:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within India. The team meets in Bengaluru once a quarter, travel covered.

Duties:

• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Update customer records accurately

Minimum qualifications:

• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Must pass a background check

Bonus points:

• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided

We review applications as they come in.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bharat Bank & Trust.