Customer Service Adviser

About the job

Small business owners and physicians make up a large share of the client list. Bear Creek Wealth Management has an opening for a Customer Service Adviser. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Elgin, the US. The team is distributed across several countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

The job includes: follow scripts and required disclosures on recorded lines; answer inbound calls, live chats and emails from a queue; process returns, exchanges, refunds and address changes.

Required qualifications:

3+ years of customer service, retail, hospitality or call centre experience.
Typing speed of at least 35 WPM.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: ₹12,00,000 - ₹14,50,000 pa

We offer annual team retreat, co-working space stipend, home office setup budget, health insurance through our employer-of-record partner, monthly internet allowance, public holidays observed per your country and annual learning budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Wealth Management.