Customer Service Adviser

We employ 6,100 people across underwriting, claims, actuarial, IT and customer service. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Hail season means long days for field adjusters.

Job summary:

Bayhurst Assurance is looking for a Customer Service Adviser to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We hire in Nepal through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time.

Duties:

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Perks and benefits:

• Flexible hours.
• Paid parental leave.
• Annual learning budget.
• Health insurance through our employer-of-record partner.
• Wellness allowance.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayhurst Assurance.