Customer Service Adviser

Environmental permitting and compliance consulting is the newest practice area. From Gdańsk, our consultants travel to client sites across Pomeranian Voivodeship and beyond.

Our team is growing and we are hiring a Customer Service Adviser. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in Poland. We have no office requirement.

Duties:

• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

What we're looking for:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Pay and benefits:

• Private medical care
• Annual bonus
• Life insurance
• Multisport card

Let us know your current notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baran & Grabowski sp. z o.o..