Customer Service Adviser

Our engineering, trust and safety, and customer support teams work across offices in Nashville and several other countries. Since 1988, the company has expanded from listings into payments, shipping and seller financing.

The position

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a full-time remote role. We use an employer of record in Sri Lanka, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Duties

• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe

Qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred

• Chat support experience
• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call centre work

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

• 20 days paid time off
• Annual salary review
• Annual team retreat
• Paid parental leave
• Home office setup budget
• Annual learning budget
• Wellness allowance

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arbortower.