Customer Service Adviser

Our engineering, trust and safety, and customer support teams work across offices in Nashville and several other countries. Since 1988, the company has expanded from listings into payments, shipping and seller financing.

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We engage team members in Australia as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We ship you a laptop and accessories before your first day.

Responsibilities

• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Pluses

• Knowledge of e-commerce order systems such as Shopify.
• Chat support experience.
• Experience handling escalations.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

Pay: $29.50 - $35.50 per hour

• Long-term engagement.
• Flexible hours.

Shortlisting will begin immediately.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arbortower.