Customer Service Adviser

Amberworks Data Systems is a managed services provider with 580 employees, supporting more than 1,500 client organisations across India. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

Overview:

Amberworks Data Systems is hiring for its Returns team in Chennai. Full-time and part-time shifts available. This role is fully remote within India. We send you a laptop and the accessories you need on day one.

Key responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Zendesk, Five9 or Genesys experience.
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay: ₹4,50,000-₹5,50,000 per annum

Pay and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Amberworks Data Systems.