Customer Service Adviser

Magnet designation has been held at the flagship hospital for over a decade. Epic connects every hospital and clinic, so records follow patients across the system.

The role:

The Customer Service Adviser answers customer calls, chats and emails about orders, billing and account changes. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours follow Gulf time, Monday to Friday. Communication happens mostly in Slack and short video calls.

Key responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred qualifications:

• Prior billing or insurance call centre work
• Zendesk, Five9 or Genesys experience
• Experience handling escalations

Schedule: Four 10-hour shifts, rotating weekend day

Pay: €15,000 to €20,000 per year

Why work with us:

• Annual rate review
• Paid time off

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Falasi Medical Center, LLC.