Customer Service Adviser

Our team is growing and we are hiring a Customer Service Adviser. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within India. The team meets in Ahmedabad once a quarter, travel covered.

Your responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.

Requirements:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.

Also helpful:

• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Salary: ₹2.5-3 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.

Who we are:

Our youth programs include after-school tutoring, mentoring and an eight-week summer camp.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ahmedabad Network.