Customer Care Representative

Regional offices in London and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Founded in 1988, we now have 4,900 employees. Most of the office has been here more than ten years.

About the role

Yewbench Assurance is hiring for its Orders team in Bucharest. Full-time and part-time shifts available. The company is based in London, the UK. The team is spread across multiple countries. This is a long-term contractor role, paid monthly in USD. Working hours overlap with UK business hours.

What you'll do

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Required qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.

Preferred qualifications

• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary range: $1,800 - $2,250 monthly

Pay and benefits

• Paid in USD.
• Paid time off.

Tell us your notice period and what salary you are looking for.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yewbench Assurance.