Customer Care Representative

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Tucson since 2002, the company now sells in 40 countries and supports customers in 11 languages. Founded in 2002, we now have 930 employees.

Position summary

This is a new position created as the team has grown over the last year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction

About you

• 3-5 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred

• Prior billing or insurance call center work

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

Rate: $23.00 - $25.50/hr

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid sick leave
• Referral program
• Life insurance

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are not working with agencies on this role.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yeager Data.