Customer Care Representative

Our warehouses and distribution centers total over 20 million square feet.

The role:

Our team is growing and we are hiring a Customer Care Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the US. Equipment is provided, including a laptop.

Job duties:

• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation: $22.00-$27.50/hr

Pay and benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid holidays.
• Dental insurance.
• Tuition reimbursement.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenreach.