Customer Care Representative

Our warehouses and distribution centers total over 20 million square feet.

Role overview

Wrenreach is hiring for its Returns team in West Valley City. Full-time and part-time shifts available. Remote position. Most of the team is in West Valley City, but nobody is required to come in.

What you'll be doing

• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Salary: $21.00 - $25.50/hr

Compensation and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid sick leave.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Most hires start within two to three weeks of an offer.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenreach.