Customer Care Representative

Most of our technicians are in the field all day doing installs, repairs and drops from a company truck. Safety meetings are every Monday at 7 a.m., before trucks roll.

Position summary

Woodland Telephone Cooperative is hiring for its Member Services team in Charleston. Full-time and part-time shifts available. The work is on site and cannot be done remotely.

Day to day

• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

Nice to have

• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.

Schedule: Four 10-hour shifts, rotating weekend day

What you get

Salary range: $21.00 - $23.00 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid time off.
• Vision insurance.

Woodland Telephone Cooperative is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Telephone Cooperative.