Customer Care Representative

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

The role

Looking for a Customer Care Representative who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US.

Job duties

Meet targets for handle time, quality score and customer satisfaction. Answer inbound calls, live chats and emails from a queue. Escalate complaints that need a supervisor or another department. Document every interaction in Zendesk or Salesforce Service Cloud. Follow scripts and required disclosures on recorded lines. Notice repeat problems and report them to your team lead. Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

3-5 years of customer service, retail, hospitality or call center experience. Typing speed of at least 35 WPM. Must pass a background check. Able to sit at a workstation and wear a headset for a full shift. Comfortable using multiple screens and systems at the same time.

Preferred qualifications

Experience handling escalations. Chat support experience. Prior billing or insurance call center work. Bilingual English and Spanish (pay differential).

Compensation: $23.00-$25.00/hr DOE.

Compensation and benefits

Health, dental and vision coverage starting on day one. 401(k) with 4% match. Paid holidays. Uniforms provided. Tuition reimbursement. $1,000 home office setup budget.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..