Customer Care Representative

Since 1971, the company has provided event security for concerts, fairs and sports venues in North Carolina. Willow Creek Patrol provides uniformed security officers for office buildings, hospitals, warehouses and construction sites. Most supervisors started as officers.

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

Responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

Qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED

Nice to have:

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Rate: $22.00 - $25.00/hr

• Health insurance
• 401(k) with company match
• Paid time off
• Referral program

Willow Creek Patrol is an Equal Opportunity Employer, including disability and protected veteran status.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willow Creek Patrol.