Customer Care Representative

About the role

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Willow Creek Insurance is hiring for its Member Services team in San Jose. Full-time and part-time shifts available. This role is fully remote within the US. You get a company laptop and a headset before you start.

In this role you will

Explain bills and payment options and take payments over the phone. Complete required training and quality coaching sessions. Follow scripts and required disclosures on recorded lines. Look up orders, accounts and shipping status in the CRM and order system.

About you

High school diploma or GED. Clear speaking voice and good listening skills. Must pass a background check. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer

Expected salary range: $26.50 - $29.50 per hour, plus bonus eligibility.

Medical, dental and vision insurance. 401(k) with 4% match. Paid parental leave.

Who we are

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Willow Creek Insurance is a property and casualty insurer writing policies in 30 states through independent agents. January renewals keep everyone busy for a few weeks.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willow Creek Insurance.