Customer Care Representative

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services.

ABOUT THE ROLE

Looking for a Customer Care Representative who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, with occasional travel to New York City (a few times a year).

MAIN DUTIES

• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

REQUIRED QUALIFICATIONS

• 2-4 years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• Typing speed of at least 35 WPM

NICE TO HAVE

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Expected salary range: $26.00 - $31.50/hr, plus bonus eligibility.

WHAT WE OFFER

• Health insurance
• 401(k) with company match
• 11 paid holidays
• Tuition reimbursement
• Uniforms provided
• Vision insurance

Wentworth Telephone is an Equal Opportunity Employer, including disability and protected veteran status.

Start dates are flexible, usually within a few weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wentworth Telephone.