Customer Care Representative

Small clinic, no corporate owner, and the doctors make the medical decisions. After-hours emergencies are referred to the ER 20 minutes away. Weekend coverage rotates, about one Saturday a month.

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management.

Key responsibilities:

• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Job Type: Part-time

Pay: $21.00-$25.50/hr

Expected hours: 15 - 25 per week

Benefits:

• Life insurance
• Vision insurance
• Employee discount
• Paid training
• Free parking
• Referral program

Schedule:

• Day shift
• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wentworth Pet Hospital.