Customer Care Representative

Delivery centers in California and overseas support large implementation programs. Consultants are staffed across industries early on, then specialize after a few years.

About the role:

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US. You get a company laptop and a headset before you start.

Main duties:

• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone

Required qualifications:

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Nice to have:

• Prior billing or insurance call center work
• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations
• Chat support experience

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Pay range: $22.50 - $27.00 an hour. Final offer will depend on experience.

Benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid time off

Trestlekit Consulting provides equal employment opportunities to all employees and applicants.

A resume is enough to apply. Cover letters are optional.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlekit Consulting LLC.